Top of page

1. What type of company is Applied Computer Online Services?

2. How can I contact Applied Computer Online Services?

3. Can I come and pick up my order at a physical location?

In some cases you may be able to pick up your order from a physical location (depending on which warehouse location has the product you need). You may request this by choosing the button "Others" and select the "Will Call" shipping method. A sales person will get back to you and let you know if a will call is possible and how long it will take for the order to be ready for pickup. In most cases, a shipping charge will still be applied.

1. What courier services does Applied Computer Online Services use and how do I contact them?

We use US Postal Service, UPS, and FedEx. Here is their contact information:(Certain heavy items will be shipped ground by common carrier such as Watkins freight etc.)

2. How do I check on my order while I'm waiting for it to arrive?

If the package has been shipped there should be a tracking number and carrier information. Also, tracking numbers should be e-mailed to you when orders are shipped. Please contact the courier directly or go to the courier website for the current status and estimated delivery time. (You may have to wait 24 hours after the order is actually shipped to see your package on the courier web site.)
If you registered as a member at the store, you may be able to log in with the registered name and password. You can also do an order status and search for your order, then go to the tracking area and use your confirmation code (from the store), and plug the information into the courier’s tracking systems from there.

Top of page

3. Do you ship to INTERNATIONAL addresses?

Yes, we do (with some restrictions). Most international orders must be shipped from our San Jose location. Thus, inbound freight charge and lead time applies for non-local stock. If same day international shipping is required, courier pickup and delivery to FedEx or UPS can be provided for additional cost ranging from $75.00 - $125.00+ depending on shipment weight. Posted price assumes shipping within the U.S. International customers are encouraged to check stock with sales.

Top of page

4. What should I do when an item is missing from my order?

Immediately call Applied Computer Online Services at 1-800-609-1702 or 408-248-8811 and we will conduct a review of your order with the warehouse.

Top of page

5. What should I do if I receive merchandise that is damaged?

You should immediately tell the deliverer you do not want to receive this package and show them the damage. If not, you have a grace period (2-3 days at most) to file a damage claim with the courier. You can ask the deliverer to wait while you inspect the contents. Please provide us with the claim number as soon as you can by calling or e-mailing Applied Computer Online Services at 1-800-609-1702 or support@applied-computer.com.

Top of page

6. Can I have an order held at a shipping facility?

No, you cannot. All packages must be shipped to the designated address per the invoice.

Top of page

7. Will I receive a full refund if a shipment was refused or unable to be delivered and was returned to Applied Computer Online Services?

No, you will not. If the shipment was refused because the customer no longer wants the product it will be refunded as specified in the terms of sale minus shipping and the 15% restocking fee. If the shipment was unable to be delivered because the customer provided an invalid address, Applied Computer Online Services will contact the customer to authorize another shipping charge and then reship the merchandise. Our goal is to provide a hassle free situation as much as possible when you buy from Applied Computer Online Services

Top of page

8. Does Applied Computer Online Services ship to APO and/or FPO?

Yes, we do ship to APO and FPO address via U.S. Postal Services (USPS). Choose the "USPS for A/FPO address" as the shipping method. There may be extra days required to process by USPS. The lead time of shipment takes from 1 to 4 weeks to arrive depending on the country of destination. You will still be provided with a USPS tracking numbers to track your package on our web site or on USPS’ website. However, please also be aware that Applied Computer Online Services must adhere to specific package size and weight restrictions to meet USPS’ shipping policy. Please check USPS' web site for details.

Top of page

9. What are your shipping cutoff times?

Cutoff times are shown in your shopping cart during order entry, depending on the product you need to order. These times are based on the time the order is released and payment is approved. Due to the number of suppliers we use, the number of inventory locations for each supplier and the differences in pickup times for each carrier, the cutoff times given by our shopping cart are not 100% guaranteed. We will always make our very best effort to get your order shipped the same day. If you require a guarantee of same day shipment, please contact one of our sales representatives directly so that we can make that special arrangement.

Top of page

10. If the freight account we provide (either ours or third party) cannot be used, who is responsible for the shipping cost?

Applied Computer Online Services (ACOS) is not responsible for freight charges incurred due to invalid/unusable freight accounts provided for shipment of your order. All such charges will be billed directly to the purchaser.

Top of page

11. How do I calculate the Dimensional Weight?

For more details about Dimensional Weight, please click to see more

Express. Dimensional weight is calculated by multiplying the length by width by height of each package in inches and dividing the total by 166 (for shipments within the U.S. and shipments between the U.S. and Puerto Rico) or 139 (for international shipments). If the dimensional weight exceeds the actual weight, charges may be assessed based on the dimensional weight. Dimensions of one-half inch or greater are rounded up to the next whole number; dimensions less than one-half inch are rounded down. The final calculation is rounded up to the next whole pound. Dimensional weight applies on a per-package or per-shipment basis to all FedEx Express® U.S. shipments in customer packaging, and on a per-shipment basis to all international shipments and U.S.-to-Puerto Rico shipments in customer packaging. Shipments in FedEx® packaging may be subject to dimensional-weight pricing.

Ground. Dimensional weight may apply to FedEx Ground packages that are 3 cubic feet (5,184 cubic inches) or larger. Multiply the length by width by height of each package in inches. If the total is 5,184 or greater, calculate dimensional weight by dividing by 166 (for shipments within the U.S.) or 139 (for shipments to Canada). If the dimensional weight exceeds the actual weight, charges may be assessed based on the dimensional weight. Dimensions of one-half inch or greater are rounded up to the next whole number; dimensions less than one-half inch are rounded down. The final calculation is rounded up to the next whole pound. If the package measures less than 5,184 cubic inches, dimensional weight does not apply and charges will be assessed based on actual weight.

For more details about Dimensional Weight, please click to see more

1. Which methods of payment does Applied Computer Online Services accept?

Applied Computer Online Services accepts:
   - Credit cards (Visa, MasterCard, Discover, American Express)
   - Prepaid company check, prepaid personal check, cashier check
   - Money Order
(All types of checks must be cleared through Applied Computer Online Services bank account before the merchandise ships)

Top of page

2. Can I pay Applied Computer Online Services using my international credit cards?

We will accept International orders and credit card payments only from established companies (they must have a valid web site, VAT number, physical address, etc.). Such companies must also request and be accepted for credit terms by downloading and completing the credit application form or access it from the credit application link.

Top of page

3. Which states require sales tax?

Applied Computer Online Services drop ships from other sources and if the distributor's warehouses are in the same state as the customer, sales tax will need to be charged. Please call and check with one of our sales representatives in advance to be sure.

Top of page

4. Will Applied Computer Online Services accept a reseller’s permit?

Yes (with some exceptions). Please fill out a reseller tax exemption form and fax it to 408-551-6882. Then, we will validate the resale permit and manually remove the charge from the order. Sales tax is a very complex issue, and the requirements from different states are changing all the time. When you enter your order, provide the shipping location and the resellers permit information; our highly automated system will attempt to verify the permit. If the permit meets the requirements no tax will be added, if it does not, the system will add sales tax accordingly. The amount of tax added would be dependent on the laws of the state to which the product is being shipped.

Top of page

5. How do I remove the sale tax from my government purchase order?

As usual, please place the order online. Then, fax us a copy of the tax-exempt permit and we will manually take the sale tax off.

Top of page

6. Is the Applied Computer Online Services website secure and encrypted? What exactly is encryption?

Yes, it is very secure. Applied Computer Online Services encrypts all personal and financial information using 128-bit encryption technology through our secured server. Once all this information is received and matched up, the server translates your order and sends it to the accounting or ordering system. No human gets to read your credit card number during this process, and there are no paper receipts lying around for unscrupulous individuals to steal. Only trusted and authorized Applied Computer Online Services employees will be able to view and process your information. We take every possible measure to secure our customer's information.

The purpose of encryption is simply to keep messages private and whole, so they cannot be read by outsiders and cannot be tampered with en route. Encryption takes your order and turns it into a secret code so that only the intended recipient can read it after mutual authentication - that is, confirmation that the store is who they say they are, and that you are who you say you are.

Top of page

7. Where do I send checks to?

Please send the check enclosed with a copy of your invoice printed from our website to the address below.

Applied Computer Online Services
Attn: Accounting
2901 Moorpark Ave, Suite 100
San Jose, CA 95128 USA

Top of page

8. How do I send a wire transfer?

You would request your bank to send the wire transfer to:

Company Name: Applied Computer Online Services
Address: 2901 Moorpark Ave, Suite 100, San Jose, CA 95128 USA
Phone: +1-408-248-8811
Fax: +1-408-551-6882

***For more information regarding Applied Computer Online Services' Merchant Account, please contact 1-800-609-1702 x29 ***

Top of page

9. How much is the California eWaste fee?

1. How long after I submit my order does it takes Applied Computer Online Services to process it?

Usually this occurs within one business day. This includes charging the customer's credit card, verification of addresses, internal stock transfer, packing, and shipping. If products are coming from non-local warehouses, processing can take a few more days. If you must have the order shipped out the same day please select the "One Day Air" option.

Top of page

2. Can I only order from Applied Computer Online Services online?

YES. Our website operates 24/7, 365 days a year. If you are experiencing problems placing an order online, you may call our customer service representative at 1-800-609-1702 to resolve the problem with the website ordering.

Top of page

3. What happens when a part of the order is backordered?

If an item is an out of stock item after the order is placed, Applied Computer Online Services will ship the parts of the order that are available and the backordered items would be shipped as they become available. We will not charge any additional shipping or handling fees for back ordered items.

Top of page

4. What if I don't get a confirmation of my order?

If you do not receive a confirmation e-mail within 24 hours, in addition to a confirming message on screen, you should call customer service. There are two possibilities:
   • The order has not been received by our system.
   • The order was rejected, and you were not notified for some reason.

Top of page

5. Can I add to an order or combine two orders to save on shipping?

MAYBE. This can only be done by calling Applied Computer Online Services at 1-800-609-1702 and letting us know what you need done However, we can accommodate your request only if the order has not been charged yet. Be sure to log onto your account and view the updated order for accuracy. It is the customer's responsibility to make sure the sales representatives update the order correctly. Applied Computer Online Services cannot be held liable if our sales representatives entered the wrong item, since it is only you who knows what you intended to order.

Top of page

6. How do I cancel an order with an online store?

You need to act quickly, because Applied Computer Online Services ships quickly. Once the product has been shipped you cannot cancel the order. You may be able to plan for a return, but you will often be charged for shipping costs.
    - Phone Customer Service at 1-800-609-1702.
    - If you cannot reach someone, send an e-mail to sales@applied-computer.com or IM to salesapplied (at YAHOO, AIM or MSN).

If what you ordered was not in stock, then the store will not have shipped it, and the cancellation will be simple.

Top of page

7. Does Applied Computer Online Services sell or trade my personal information?

NO. Applied Computer Online Services is committed to protecting your privacy. We never sell or trade customer information. For our complete privacy policy please see the privacy policy page.

Top of page

8. How can I order Cisco SmartNet contracts from Applied?

In order to quote Cisco SmartNet we need to have the following information:
    1. Cisco part number and quantity
    2. Installation location (city, state, country and zip code)
It will generally take about 4-8 hours from the time the quote is requested for a reply to be emailed. Once an order is placed we will also need the serial number(s) of the product to be covered and user contact information (name, phone & email address)
    From the time of order, it will generally take 24-48 hours (business days) for the order to be placed and a contract generated by Cisco. The end user will receive an e-mail confirmation of the contract from Cisco when it has been completed.

Top of page

9. Why was my order not accepted?

Applied Computer Online Services (ACOS) is primarily a Business to Business (B-B) company. Currently we are only accepting new customer orders if you have provided a valid company domain email address. Free mail or web mail accounts will not be accepted.

1. Can Applied Computer Online Services guarantee that the product I buy will work with my system or offer technical support?

NO, we cannot. Applied Computer Online Services carries 800,000 products and there are infinite numbers of combinations of these items available. Our technicians and support staff are well-rounded and very experienced however there is NO one available to guarantee compatibility, unless it has been tested and validated by the manufacturer. The warranty is issued by the original manufacturer. Applied Computer Online Services' representatives are prohibited from making promises of compatibility and must refer all questions to the manufacturer. We do, however, offer general advice based on experience and the manufacturer's specifications or recommendation, but the customer should take this advice at their own risk.

Top of page

2. Can I request special order items listed on the website?

YES. If you have some great ideas about new products for us to carry, please send your requests/suggestions through email to sales@applied-computer.com or submit it online at our New Manufacturer/Product Submissions inquiry form, and we will evaluate them.

Top of page

3. Can I get a specific version of a product?

You may not get a specified version of a product unless it is specified on the product itself. Product descriptions are for reference only and may contain mistakes. We can only promise to ship products as named based on the manufacturer's part number.

Top of page

4. What type of product conditions does Applied Computer Online Services (ACOS) offer?

Top of page

5. Why don't we show the price?

To see our special "in-store" price on this product, you must add it to your Shopping Cart by clicking the Add to Cart button. Please be assured that simply adding an item to your cart does not obligate you to buy it--you can always delete the item from your cart if you decide not to purchase it.

Top of page

6. Are you eligible for Microsoft Academic discount pricing?

If your organization meets our criteria for “Qualified Educational Users,” it is eligible to acquire Microsoft Academic Edition (AE) products through the volume license programs indicated.

• Educational Institutions
• Administrative Offices & Boards of Education
• Full- and Part-Time Teachers, Faculty and Staff
• Students
• Public Libraries
• Public Museums
• Home-School Programs

Examples of entities NOT eligible for academic pricing:

• Non-accredited schools
• Training centers
• Non-United States residents or educational facilities
• Churches
• Hospitals, Healthcare Systems, and Research Laboratories that do not meet the qualifications above
• Non-profit/charitable organizations that do not meet the qualifications above

For more details, please go to Microsoft website.

1. What do you mean by credit, at times, store credit will be issued?

When you return an item, the credit is just the amount that will be refunded to your credit card. But, if you paid by check, you will be issued in the form of a check.

Top of page

2. How long does it take to see credit from my return?

In general, we process the credit within two to three business days upon completion of the return process. Once Applied Computer Online Services refunds the amount to a credit card, it is up to the merchant service and the issuing bank to credit the individual's credit card account. Customers may contact their card issuer to get funds faster.

1. Do I need a RMA number in order to return a product to Applied Computer Online Services?

Yes. Customers must have a RMA number and have it written clearly on the shipping label in order for us to receive the RMA. Please go to the printed RMA policy for our complete return policy.

Top of page

2. To what address should I send the return merchandise from Applied Computer Online Services?

The address will be provided in the email notification that includes the RMA number. We have multiple warehouses where returns should be sent. Please READ THE RETURN INSTRUCTIONS CAREFULLY. Returns sent to the wrong address will be rejected and a processing fee will be charged.
(*Note: Please ensure all packages are complete and in good retail condition before shipping.)

Top of page

3. How do I obtain an RMA number?

Click on the link: Online RMA in the My Account menu, then choose from the list of options and follow the online steps.

Top of page

4. Why can't I get RMA credit?

There could be several reasons. Please go to the printed RMA policy for our complete return policy.

Top of page

5. How long can I expect to wait for my money back?

After you provide the return tracking numbers and the warehouse confirms that the package has been delivered, the credit refund will be done in approximately 2 weeks. For care pack licensing, it will take 35-45 business days.

Top of page

6. What happens if my returned item is rejected by the warehouse?

Invalid or denied returns for product that does not meet the conditions specified in the return authorization will be sent back to the customer at the customer’s expense.

Top of page

6. Who pays for shipping on returns?

Due to the small margins with which we operate, we cannot cover any international freight costs under any RMA condition (including the cost of shipping returns back to us or shipping replacements back out). For domestic orders (within the continental U.S.) defective returns you must pay for shipping to return the product and Applied Computer will pay for ground shipping to send a replacement to you. Shipping back to you other than by ground service will be at additional cost to you.

1. Can I change my account information?

Yes, you can. Please log in and enter your user name and password. Then, click on My Profile and choose 'Change Contact' to change any type of required information, or choose 'Change Password' to edit your password.

Top of page

2. I have moved and I am also a returning customer. I would like to update my information? What should I do?

1. Why was my order not accepted?

We are a (B-B) Business to Business company. Due to the number of fraudulent business account requests, all orders must have a valid business domain email and functional web site for at least one year.

1. How do I enable cookies to use the online RMA?

Please go to step-by-step enabling cookie for online RMA.